1.   Quality Directive
i)   Practicing Total Quality Management (TQM).
ii)   Focusing on Six Sigma strategy for continuous improvement.
iii)   Continuous pursue of achieving 0 ppm for all deliveries, through manufacturing quality improvements.
2.   Quality Tools Used to achieve directive
i)   5S (Seiri, Seiton, Seiso, Seiketsu, Shitsuke)

Identifying problematic areas with regards to the work space, product and item storage and organising them to ensure efficiency and safety of the working environment. Updating and standardising of new working instructions is critical for long-term conformity and repeatability.

ii)   Kanban

Proper scheduling of what to produce, when to produce and how much quantity to produce. This is to ensure that stock inventory remains lean and sufficient for customer needs.

iii)   Kaizen or PDCA

Four sequential steps or cycle to implement continuous improvements in all aspects of the company relating to internal and external problems encountered during the product manufacturing processes.

iv)   Poka Yoke or 8D methodology

Ensuring all problems are investigated and analysed to find the temporary, permanent and countermeasure solutions as well as future preventive measures to be undertaken. Tools used for 8D implementation include 5-WHYS analysis and Ishikawa Fishbone diagram.

v)   ANOVA Gauge Repeatability and Reproducibility

ANOVA GR&R assessment of all measuring equipment's to ensure the integrity of measurement results.

vi)   FMEA

FMEA is employed to identify potential failure modes based on past experiences and the prevention of future failure during the design, pre-production and series production phrase.

vii)   Statistical Process Control

Usage of Minitab to derive Cp and Cpk control charts to enable the constant monitoring of manufacturing processes, through statistical data reflecting dimensional variances of actual production processes. This allows early notification of impending unconformity so that follow-up servicing and maintenance can be carried out at the earliest instant, eliminating problems before occurrence and ensuring manufacturing quality stability.